Legal

Cancellation & Refund Policy

Last updated on 17-06-2025

AVINYA DIGITECH PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the order has already been communicated to vendors/merchants and shipping has begun.
AVINYA DIGITECH PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at their own end. This should be reported within 7 days of receipt of the products. If the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team will look into your complaint and take an appropriate decision.
For complaints regarding products that come with a manufacturer warranty, please refer the issue to the manufacturer directly. For any refunds approved by AVINYA DIGITECH PRIVATE LIMITED, it will take 3–5 days for the refund to be processed to the end customer.

Additional terms by service type — added 06-09-2026

Because our work spans project-based development, physical hardware supply, and subscription software, the following additional terms apply depending on the type of service or product involved, alongside the general cancellation policy above:

Custom Software, ERP/SaaS Development & Website Projects

Cancellation requests must be submitted in writing (email) before work begins on a paid milestone.
Once development, design, or configuration work has started on a milestone, the advance or booking amount for that milestone is non-refundable, as it covers time and resources already committed.
Where a project is cancelled partway through, refunds (if any) are limited to the portion of payment corresponding to work not yet started, assessed on a case-by-case basis.

CCTV, Interactive Flat Panels, PA Systems & Hardware Supply

Orders may be cancelled at no charge any time before dispatch or on-site installation is scheduled.
Once hardware has been dispatched, delivered, or installed, the order cannot be cancelled. Standard manufacturer warranty terms apply from that point.
Damaged, defective, or incorrect items must be reported to our support team within 7 days of delivery or installation, with supporting photos. Valid claims are resolved by repair, replacement, or refund at our discretion, in line with the manufacturer's warranty.

Billing Software & SaaS Subscriptions (e.g. Avinya Ledger)

Subscription cancellations take effect at the end of the current billing cycle; fees for the remaining unused period are not refunded.
Trial users may cancel any time during the free trial period at no charge.

Government Tenders / GeM Orders

Orders executed through GeM or any other government procurement portal are governed by the terms of the applicable purchase order or tender document, not by this policy.

For any cancellation or refund request, contact us at support@avinyadigitech.in or call +91 79721 97177.